This course uses several methodologies, including brief presentations by the consultant, case studies, self-awareness tools, exercises to practice some of the methods learned during the course, video clips, and role plays.
By the end of the course, participants will be able to:
Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, and managers who want customer service training to reinforce their skills and train their staff.
Effective customer interaction strategies
Communication styles, handling demanding customers, and service recovery
This course is also offered in face-to-face courses, click on the course below.
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