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Delighting Customers: Skills for Providing Exceptional Service

Delighting Customers: Skills for Providing Exceptional Service

Why Attend

In today's competitive market, exceptional customer service is critical in building brand loyalty and driving business growth. This workshop equips participants with the skills and knowledge to interact effectively with customers, resolve issues efficiently, and create positive experiences that delight customers.

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Overview
Course Methodology

This interactive workshop combines engaging presentations, practical exercises, role-playing scenarios, and group discussions. Participants will gain hands-on experience applying learned concepts to real-world situations, fostering a deeper understanding of effective customer service techniques.

Course Objectives

By the end of the course, participants will be able to:

  • Communicate effectively with customers using clear, concise, and professional language
  • Develop active listening skills to understand customer needs and concerns
  • Apply problem-solving techniques to resolve customer issues efficiently and professionally
  • Deliver exceptional service that exceeds customer expectations and builds positive relationships
  • Implement feedback mechanisms to improve customer service standards continuously
Target Audience

This workshop is designed for all employees who interact directly with customers, including sales representatives, receptionists, call center agents, and retail staff.

Target Competencies
  • Communication (verbal & non-verbal)
  • Active Listening
  • Empathy and customer focus
  • Problem-solving and conflict resolution skills
  • De-escalation techniques
  • Building customer relationships and loyalty
Course Outline
  • The Power of Customer Service
    • Understanding the impact of customer service on business success
    • Identifying customer expectations and building trust
    • Fostering a customer-centric culture within the organization
    • Recognizing the role of each employee in customer service
    • Creating memorable customer experiences
  • Communication Essentials
    • Techniques for clear, concise, and professional communication
    • Active listening skills to understand customer needs and concerns
    • Using positive and body language to build rapport
    • Handling difficult conversations with professionalism
    • Adapting communication styles to different customer personalities
  • Exceptional Service Delivery
    • Strategies for exceeding customer expectations
    • Applying empathy to address customer concerns effectively
    • Delivering solutions that build customer satisfaction and loyalty
    • Ensuring consistency in service delivery across all touchpoints
    • Utilizing technology to enhance service delivery
  • De-escalation and Conflict Resolution
    • Identifying and addressing the root cause of customer dissatisfaction
    • Techniques for de-escalating emotional situations
    • Finding common ground and developing win-win solutions
    • Managing customer expectations during conflict resolution
    • Following up to ensure customer satisfaction
  • Continuous Improvement in Customer Service
    • The importance of customer feedback
    • Collecting and analyzing customer feedback
    • Implementing changes based on feedback
    • Measuring the impact of service improvements
    • Creating a culture of continuous improvement
Schedule & Fees

2025 Schedule & Fees

Location & Date
16 - 20 Nov, 2025
Riyadh - Meirc Consulting & Training
Arabic
Venue to be assigned
Fees
Per participant

USD 5500

Fees + VAT as applicable

(including coffee breaks and a buffet lunch daily)

Discount Plans & Cancellations Policy

Meirc reserves the right to alter dates, content, venue, trainer, and to offer courses in an integrated virtual learning (IVL) format whereby face to face classroom participants and virtual learners participate simultaneously in the same course in an interactive learning experience.

Tax Registration Number: 100239834300003

HAVE A QUESTION?
+971 4 556 7212
+971 56 177 0877
🇦🇪
+966 55 356 4371
🇸🇦
hchoaleh@meirc.com
Heba will help you find what you are looking for.
HAVE A QUESTION?
Meirc Training and Consulting
9200 13917 (KSA)
+966 11 451 7017
+966 53 534 4368
aalenizi@meirc.com
Atheer will help you find what you are looking for.