This course has been designed to prepare individuals to perform assessments of their organizations based on the EFQM Excellence Model and RADAR assessment methodology. This course helps create the internal capability and skills required for running a self-assessment program in an organization using different types of tools and techniques. During the course, participants practice using a number of tools, from simple self-assessment to a full award simulation. During the full award simulation, participants are introduced to interviewing techniques to obtain required information and achieve desired results. Participants are also trained to provide constructive feedback reporting based on the assessment outcome. After the course, participants will be able to decide which tools are best suited to support their organizations and how they can immediately begin implementation.
To maximize the effectiveness of the training program and increase participants' return on training investment, the trainer relies on several training and facilitation methods to deliver the course in addition to formal explanations; these include group assessments, scenario discussions, role-playing and practical tools including Business Value Matrix. Business Value Matrix is a tool used to prioritize improvement activities based on pre-defined criteria and a matrix which is thoroughly explained along with the other official EFQM course materials.
The Internal Assessor Training is open to anyone who has a deep interest in the EFQM Excellence Model and the assessment process. This includes, but is not limited to, Strategy Managers, Excellence and Quality Managers, Human Resources and Development Managers and Excellence and Quality champions.
Participants should complete brief pre-course work prior to attending the training course; they will be a given a real case study to analyze and identify major strengths and areas for improvement. The case study will be used heavily during the course and in related exercises.
EFQM: Meirc Training & Consulting is an International Licensed Trainer (LT) with EFQM certified to deliver EFQM’s training courses. As a recognized LT, Meirc has a thorough understanding of the EFQM Excellence Model backed by a second-to-none track record in the training and consulting industry in the region. EFQM is a not-for-profit entity committed to help organizations drive improvement through the EFQM Excellence Model, a comprehensive management framework used by over 30,000 organizations in Europe and worldwide. The EFQM Model also serves as a basis for most private and public sector excellence and quality awards in the region. Meirc is licensed to offer all 3 available EFQM courses which are: Leaders for Excellence, Journey to Excellence and the Internal Assessor Training.