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Interpersonal Communication Skills - Virtual Learning

Interpersonal Communication Skills - Virtual Learning

Why Attend

Organizational success depends upon team members' ability to communicate using multiple means and channels. Our interactions with others determine how we are perceived; therefore, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives, be it on a personal or an organizational level. This training course will help you develop the skills to focus on your purpose, profile your audience, and clearly develop your message for an ideal impact and outcome. Creating an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening, receiving and giving effective feedback, dealing with different and diverse cultures, and managing conflicts to improve the quality of relationships and productivity.

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Overview
Course Methodology

This course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition, case studies, roundtable discussions, and role plays will be used to ensure the course's contents are practical and ready for implementation.

Course Objectives

By the end of the course, participants will be able to:

  • Apply the skills necessary to communicate in an effective manner
  • Demonstrate their ability to communicate across cultures
  • Employ techniques for listening actively and empathically
  • Manage interpersonal conflict
  • Handle feedback and criticism constructively
Target Audience

Employees, supervisors, managers and others seeking to improve their communication skills both on and off the job.

Target Competencies
  • Verbal and nonverbal communication
  • Influencing others
  • Assertiveness
  • Active listening
  • Building rapport
  • Networking and giving feedback
  • Conflict management
Course Outline
  • Effective Communication
    • Introduction to communication
    • Communication levels and definitions
    • Communication functions
    • The 4 principles of interpersonal communication
    • Elements of the communication process
    • Communication delivery aspects
    • Nonverbal communication
    • Building rapport
    • Where can miscommunication occur?
    • Barriers to effective communication
    • Overcoming communication barriers
    • The communication funnel
  • Communication Across Cultures
    • Improving cross-cultural communication: Guidelines
    • 'DiSC' personal development profile
    • Stages of team development
    • The arts of persuasion
    • Areas of growing your sphere of influence
    • Communicating within multicultural teams
    • Stages of team growth
    • Universal laws of persuasion: Process
  • Active Listening
    • Hearing versus listening
    • Active versus passive listening
    • Tips to improve active listening skills
    • 3 aspects of active listening
    • Active listening skills inventory
    • Using different questioning techniques
    • Closed and open questions
    • Probing questions
    • Pitfalls of leading questions
  • Communication Behavior and Conflict Management
    • Assertive, passive, and aggressive behaviors
    • Verbal and nonverbal components of communication behaviors
    • Conflict management
    • Types of conflicts
    • Sources of conflicts
    • Conflict management styles
    • Essential conflict management skills
    • Learning to say 'no'
    • Guidelines for applying 'no'
  • Constructive Feedback and Criticism
    • Understanding constructive feedback
    • The value of feedback
    • Positive versus negative feedback
    • Giving constructive criticism
    • Receiving criticism
Schedule & Fees

2025 Schedule & Fees

Location & Date
20 - 24 Jul, 2025
English
Virtual Learning
Fees
Per participant

USD 3550

Fees + VAT as applicable

Discount Plans & Cancellations Policy

Meirc reserves the right to alter dates, content, venue, trainer, and to offer courses in an integrated virtual learning (IVL) format whereby face to face classroom participants and virtual learners participate simultaneously in the same course in an interactive learning experience.

Tax Registration Number: 100239834300003

Face-to-Face Courses
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