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Clermont SB Endorsed - Managing Conflict: Power Through Influence - Virtual Learning

Clermont SB Endorsed - Managing Conflict: Power Through Influence - Virtual Learning

Why Attend

If not managed properly, interpersonal issues and conflicts within a team can derail the best laid plans. In this training course you will learn how to resolve the most problematic situations using a variety of approaches and proven techniques. You will identify your preferred conflict resolution style and learn how to adapt it to tackle the situation you face. You will also learn about influencing skills and the bases of power, how to apply them and when. In this training course you will be equipped with the ability to diffuse conflicts and use them as a platform for positive change.

Associations
Associations
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Overview
Course Methodology

The course uses a mix of interactive techniques, such as brief presentations by the consultant and participants, role plays (rehearsed and impromptu), playback of videotaped performances and individual and group feedback.

Course Objectives

By the end of the course, participants will be able to:

  • Define and understand the different sources of conflict
  • Identify personal conflict resolution styles
  • Apply influencing skills and explore relationships with others
  • Manage conflict in teams and engage in effective team problem solving
  • Use the different bases of power and change them according to the situation
  • Practice different strategies of winning the hearts and minds of people
Target Audience

Business professionals who want to expand their conflict resolution skills, understand their own emotions and behaviors, and find productive ways to manage conflict with influence, even when authority is lacking.

Target Competencies
  • Proactive listening
  • Handling rejections
  • Leading others
  • Situation analysis
  • Problem solving
  • Self assessment
  • Sensitivity to others
  • Understanding motivational needs
  • Customer orientation
Course Outline
  • Definitions of conflict
    • Nature and scope of conflict management
    • Misconceptions about conflict
    • Sources of conflict
    • Positive and negative factors of conflict
    • When conflict comes between you and your desired results
  • Thomas Kilmann conflict resolution mode instrument
    • Scoring and interpretation
    • Ways of coping with conflict
    • Assumptions and outcome of conflict
    • Managing conflict and using an appropriate style for more effective outcomes
    • Approaches to conflict resolution
    • Giving and receiving feedback
    • Assumptions in disagreement
    • Creating a collaborative work environment for faster and better results
  • Influencing others in a problem solving context
    • The use of emotional intelligence in conflict management
    • Working effectively with team members
    • Managing emotions, information and problems
    • Tips for effective day to day conflict management
    • Resolving conflict before it gets out of hand
    • Managing conflict with superiors and subordinates
    • Getting better results through negotiation
    • Establishing or regaining credibility so you can begin to influence people
    • Achieving trust down and across the organization
  • Importance of teamwork
    • Managing conflict in teams
    • Dealing with dysfunctional team roles
    • Enhancing communication in a team
    • Effective team problem solving
    • Approaches to conflict and pattern of escalation
  • Influence inventory (power bases)
    • Definitions of influence and the bases of power
    • Changing the bases of power
    • Persuading others by using your power bases
    • Identifying ways to build relationships upward, downward and laterally within your organization
    • Understanding the person you are trying to influence and persuading them through give and take
    • Selling your ideas and implementing change successfully
    • Influencing people while projecting self confidence without being pushy
    • Strategies for developing charismatic qualities
    • Leadership training for influence and power
  • The art of changing hearts, minds and actions
    • Influence and the psychology of persuasion
    • The power to change anything
    • Action plan for developing your conflict resolution skills and influence from anywhere in the organization

 

Associations
Associations
Clermont School of Business

Founded in 1919, Clermont School of Business is one of the leading French "Grande École" business schools, with a strong international dimension. The school is triple-accredited by AACSB, EFMD Bachelor, and AMBA, and is a member of the “Conférence des Grandes Écoles” consortium, the Business School Directors' Consortium (CDEFM), and the Associate Institutions Network of Université Clermont Auvergne.

The school's mission is to reveal the talents and passions of a new generation of change-makers, who will put people and the planet at the heart of their decision-making. With a combination of a human approach, international perspective, close collaboration with local economic actors, and expertise in sustainable management, the aim is to help create a better world.

The school greatly benefits from the support of the Alumni Association, which has more than 14 000 members worldwide.

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Schedule & Fees

2025 Schedule & Fees

Location & Date
27 Apr - 1 May, 2025
Arabic
Virtual Learning
Fees
Per participant

USD 3850

Fees + VAT as applicable

Discount Plans & Cancellations Policy

Meirc reserves the right to alter dates, content, venue, trainer, and to offer courses in an integrated virtual learning (IVL) format whereby face to face classroom participants and virtual learners participate simultaneously in the same course in an interactive learning experience.

Tax Registration Number: 100239834300003

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