Administration and Office Management: Best Practices and Technologies

Course Methodology

The course involves a mix of self-assessment tools, showcases of computer applications, brief presentations by the consultant and participants on course-related topics, and videos to enhance learning and real-life implementation.

Course Objectives

By the end of the course, participants will be able to:

• Explain and fulfill the evolving responsibilities of executive assistants and office administrators to effectively address modern organizational challenges
• Develop efficient systems for organizing, storing, and retrieving corporate documents, ensuring optimal record-keeping and easy access to essential information
• Design an office layout that promotes productivity and well-being, and use time management skills to enhance productivity
• Enhance communication techniques for effective business interactions, including advanced business writing and presentation skills
• Use and improve some necessary general practices to generate added-value services for the organization

Target Audience

This course is designed for people who have graduated from an office administration program or have several years of documented work experience in the secretarial or office administration fields. It will also benefit those interested in qualifying for entry level supervisory or managerial office positions, as well as those currently in related positions and seeking to improve their professional knowledge and skills in order to succeed in today's high technology offices.

Target Competencies

• Administration of computer applications
• Time management​
• Telephone, email and office etiquette
• Motivating and improving productivity
• Writing skills
• Dealing with diversity
• Indexing and archiving
• Meetings and events management