This course is also offered in Virtual Learning, click on the course below.
Overview
Course Methodology
The course is designed to be interactive and participatory. It includes various training tools to enable participants to function effectively and efficiently in a multilateral environment. The course is built on four pillars: concept learning (presentations by the consultant), role-playing (group exercises), experience sharing (roundtable discussions), and exposure to case studies and scenarios.
Course Objectives
By the end of the course, participants will be able to:
- Deliver diverse types of messages to various stakeholders
- Identify the different personal listening styles
- Discover how AI revolutionizes modern communication
- Describe and harness the power of body language
- Practice and use assertiveness skills in different situations
- Demonstrate the use of the secrets of influence for effective communication
Target Audience
This course is targeted at employees, supervisors, middle managers and senior managers seeking to take their communication skills to the next level by developing advanced communication techniques and strategies.
Target Competencies
- Verbal and non-verbal communication
- Building rapport
- Influencing others
- Inspiring and persuading others
- Providing and receiving feedback
- Assertiveness
Course Outline
- Defining Effective Communication
- Communication: Definition and characteristics
- Myths about communication
- Communication functions
- The four laws of communication
- Evolution of communication
- Communicating for results
- Understanding elements of communication
- The element of noise
- Mehrabian’s 55-38-7 rule
- Overcoming communication anxiety and other obstacles
- Communication etiquette
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The Art of Listening
- Common listening issues
- Guidelines for effective listening
- Effective listening and paraphrasing techniques
- Understanding different listening styles: Active versus passive styles
- Improving the information recall rate
- Assessing personal listening profiles
- AI's Role in Modern Communication
- Overcoming language barriers with AI solutions
- Bridging cultural differences with AI
- Understanding accessibility challenges
- Enhancing communication skills with AI
- Enhancing education and training with AI
- Mastering Body Language
- The art of body language
- Components of nonverbal communication
- The power of appearance
- Communicating through colors
- Evaluating your body language skills
- Eliciting thinking patterns through eye movement
- Building rapport using body language
- Advanced Assertiveness Skills
- Understanding assertiveness: Definition and values
- Components of passive, assertive, and aggressive styles
- Assertiveness rights and responsibilities
- Activities for practicing assertive behavior
- Managing criticism assertively
- The Power of Persuasion
- Definition and characteristics of influence
- The six principles of persuasion: How to apply them
- Persuasion strategies for dealing with difficult people
- Bases and sources of power
- Dealing with difficult people using persuasion
Schedule & Fees
Virtual Learning
This course is also offered in Virtual Learning, click on the course below.
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