This course covers every critical aspect of customer service that individuals engaged in direct customer contact should be aware of and implement. It also helps participants develop the right mindset and the necessary behavioral and communication abilities to examine and enhance the customer service they provide. The course is straightforward and practical, enabling participants to guarantee client satisfaction and delight even in the most demanding circumstances.
This course uses several methodologies, including brief presentations by the consultant, case studies, self-awareness tools, exercises to practice some of the methods learned during the course, video clips, and role plays.
By the end of the course, participants will be able to:
Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, and managers who want customer service training to reinforce their skills and train their staff.
Effective customer interaction strategies
Communication styles, handling demanding customers, and service recovery
Fees + VAT as applicable
(including coffee breaks and a buffet lunch daily)
Discount Plans & Cancellations PolicyFees + VAT as applicable
(including coffee breaks and a buffet lunch daily)
Discount Plans & Cancellations PolicyMeirc reserves the right to alter dates, content, venue, trainer, and to offer courses in an integrated virtual learning (IVL) format whereby face to face classroom participants and virtual learners participate simultaneously in the same course in an interactive learning experience.
Tax Registration Number: 100239834300003
This course is also offered in Virtual Learning, click on the course below.
This course uses several methodologies, including brief presentations by the consultant, case studies, self-awareness tools, exercises to practice some of the methods learned during the course, video clips, and role plays.
By the end of the course, participants will be able to:
Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, and managers who want customer service training to reinforce their skills and train their staff.
Effective customer interaction strategies
Communication styles, handling demanding customers, and service recovery
Fees + VAT as applicable
(including coffee breaks and a buffet lunch daily)
Discount Plans & Cancellations PolicyFees + VAT as applicable
(including coffee breaks and a buffet lunch daily)
Discount Plans & Cancellations PolicyMeirc reserves the right to alter dates, content, venue, trainer, and to offer courses in an integrated virtual learning (IVL) format whereby face to face classroom participants and virtual learners participate simultaneously in the same course in an interactive learning experience.
Tax Registration Number: 100239834300003
This course is also offered in Virtual Learning, click on the course below.
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Course :
Title :
UAE Tax Registration Number
100239834300003
KSA Tax Registration Number
311655469100003
UAE Tax Registration Number
100239834300003
UAE Tax Registration Number
100239834300003
KSA Tax Registration Number
311655469100003
KSA Tax Registration Number
311655469100003
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