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SBS Endorsed - Total Quality Management (TQM): Tool Box for Continual Improvement

SBS Endorsed - Total Quality Management (TQM): Tool Box for Continual Improvement

Why Attend

The course will provide participants with comprehensive knowledge of the history and evolution of the concept of quality and the history of quality gurus and tools. Through various workshops and role plays, the course will focus on applications of quality systems, models, and methodologies, including excellence awards, ISO systems, and breakthrough improvement methodologies such as 'Lean' and 'Six Sigma.' This highly interactive course will help participants apply the powerful quality tools in leading organizations. Participants will leave with best practices for selecting, designing, or using quality organizational structures and tools.

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Associations
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Overview
Course Methodology

The course relies on workshops, role plays, and group debriefs to help participants understand various quality concepts and applications. Additionally, it offers hands-on experience with top-notch tools and applications, and numerous videos on quality tools and systems support it. Team discussions and presentations are also used throughout the course to foster participants’ understanding of quality concepts.

Course Objectives

By the end of the course, participants will be able to:

  • Explain the importance of quality models and various quality concepts and frameworks used by quality gurus
  • Discover  Total Quality Management (TQM) enablers to achieve operational excellence
  • Practice TQM improvement tools to enhance customer satisfaction and improve processes within their organization
  • Apply widely used improvement methodologies
  • Utilize various types of benchmarking tools and techniques to boost quality initiatives
Target Audience

Individuals, managers, supervisors, and all those who are engaged in quality models, awards, ISO and TQM implementation, and improving organizational performance.

Target Competencies
  • Problem solving
  • Applying quality tools
  • Selecting quality models and systems
  • Using Lean and Six Sigma applications
  • Change management
  • Understanding ISO systems
  • Applying benchmarking
Course Outline
  • Introduction to Total Quality Management (TQM) Concepts
    • Definitions and history of quality
    • Quality assurance and quality control
    • What is Total Quality Management (TQM)?
    • Quality standards
    • Cost of Poor Quality (COPQ)
    • Quality management principles 
    • Quality gurus comparison (Deming, Crosby, Juran, etc.)
    • Worldwide excellence awards
    • Quality maturity ladder
  • TQM Enablers to Achieve Operational Excellence
    • ​Relationship between ISO 9001 and TQM
    • TQM success factors
    • Continual improvement
    • Employee empowerment
    • Participative management techniques
    • Competitive benchmarking
    • Team approach
    • Knowledge of tools
    • Clear methodologies
    • TQM critical success and failure factors​
  • Continual Improvement Tools and Practices
    • The seven quality control tools
      • Check sheet, histogram, control charts, Pareto chart, cause-and-effect diagram, scatter diagram, and flow charts
    • Brainstorming
    • Tree diagrams: How-how and why-why diagrams
    • Process and process management
    • Value-added, waste, and LEAN thinking
    • Visual management and 5s program
    • Poka Yoke
  • Continual Improvement Methodologies
    • Continual improvement and Kaizen
    • Plan-Do-Check-Act (PDCA) methodology
    • Toyota A3 model and report
    • The Eight-Step methodology
    • Six-Sigma methodology
    • Innovation and Quality 4.0
    • Assessing your organization's readiness
  • Benchmarking as a Tool to Improve Quality and Business Processes
    • What is benchmarking?
    • Why benchmark?
    • Benchmarking methodology 
    • The two themes of benchmarking
    • Levels of benchmarking

    • Types of benchmarking

Associations
Associations
SBS Swiss Business School

SBS is a management institution dedicated to preparing students for careers in the global economy. SBS offers programs which specialize in International Management, Finance, Marketing, and other fields.

SBS teaches state-of-the-art theory, immerses students in international experiences, and connects them to best practice in business.

SBS Swiss Business School has received institutional accreditation in accordance with the Higher Education Act (HEdA), is accredited by the Swiss Accreditation Council as a University of Applied Sciences Institute (AAQ), by the British Accreditation Council as an Independent Higher Education Institution (BAC), by the accreditation association for business education (ACBSP), by the Specialized Accrediting Body for Business (IACBE), and is recognized as a national advocate and institutional voice for promoting academic quality (CHEA).

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Schedule & Fees

2025 Schedule & Fees

Location & Date
23 - 27 Feb, 2025
Dubai
English
Venue to be assigned
27 - 31 Jul, 2025
London
Arabic
Venue to be assigned
21 - 25 Sep, 2025
Dubai
English
Venue to be assigned
7 - 11 Dec, 2025
Dubai
Arabic
Venue to be assigned
Fees
Per participant

USD 5750

Fees + VAT as applicable

(including coffee breaks and a buffet lunch daily)

Discount Plans & Cancellations Policy

Meirc reserves the right to alter dates, content, venue, trainer, and to offer courses in an integrated virtual learning (IVL) format whereby face to face classroom participants and virtual learners participate simultaneously in the same course in an interactive learning experience.

Tax Registration Number: 100239834300003

Virtual Learning
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