A picture, or a diagram in our case, is worth a thousand words. So, when one needs to understand and improve any process, the science and art of process mapping comes in very handy. And in quality endeavors, it is paramount to understand how processes work and to figure out where the bottlenecks might be. Join this webinar to learn more about process mapping and how it can help organizations improve quality and gain efficiency. Various process assessments styles will be presented and discussed, including the Toyota Lean principles which can be used to help participants improve processes through mapping, whether in service or manufacturing organizations.
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